Customer Experience Specialist
2 days ago
We are seeking a highly skilled and dedicated Customer Experience Specialist to join our team.
Key Responsibilities:- To provide exceptional customer service by resolving inquiries related to the Employment Hero HR Platform in a timely manner.
- To collaborate with the wider squad and support team to educate customers on best practice system use.
- To proactively analyze product functionality, understand platform logic, and identify user errors and root causes.
- To conduct triage of customer support issues and assign to the appropriate team or resolve where possible.
- To escalate bugs or product logic/functionality concerns as necessary.
- To work with customers across multiple channels to understand organisational workflow and how the platform can support people processes.
- To contribute feature requests and Help Centre suggestions based on customer insights.
- 1–2 years of experience in a fast-paced customer service/support environment.
- Relevant experience in a SaaS customer experience environment.
- Strong problem solving and troubleshooting skills.
- Ability to manage competing priorities and work autonomously.
- Strong verbal and written communication skills.
- A remote working environment with flexible hours.
- Access to cutting-edge tools.
- A collaborative outcomes-driven team.
- An opportunity to own ESOP and access benefits such as generous paternity leave and WFH office budget.
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Customer Experience Assurance Specialist
2 days ago
Iloilo City, Western Visayas, Philippines beBeeQuality Full time ₱2,500,000 - ₱4,000,000Job OverviewA meticulous Customer Experience Assurance Specialist is needed to guarantee top-notch customer interactions across all touchpoints. The ideal candidate will have a proven track record of consistently meeting and exceeding quality standards, with excellent analytical and problem-solving abilities.Main Responsibilities:Evaluate agent conversations...
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Customer Experience Representative
3 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $45,000 - $60,000Job OpportunityThe role of Customer Support Specialist is a pivotal position within our organization. We are seeking an exceptional individual to provide top-notch customer service and resolve inquiries in a timely, professional manner.
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Customer Experience Advocate
2 days ago
Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱50,000 - ₱80,000About This RoleWe're seeking a highly skilled Technical Support Specialist to join our team.This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.As a Technical Support Specialist, you will be responsible for providing expert support on our products,...
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Senior Customer Experience Manager
2 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000Job Title: Customer Support SpecialistWe are seeking a seasoned professional to lead and manage our customer service operations, delivering exceptional support experiences to clients and partners.
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Customer Experience Champion
3 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomerCentric Full time ₱164,600 - ₱216,500Customer Experience SpecialistImmerse yourself in a world of customer-centricity, where your exceptional communication skills and adaptability shine.As a valued member of our Customer Experience team, you will be the driving force behind delivering unparalleled service across various channels.Main Responsibilities:Deliver personalized support to customers...
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Customer Experience Advocate
2 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000At Talent Connect, we are seeking a highly skilled and motivated professional to join our team as a Customer Success Specialist. This role offers a unique opportunity to leverage your expertise in customer service, sales, and technology to drive business growth and success.About the Role:This is a challenging and rewarding role that requires a strong focus...
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Remote Customer Experience Associate
3 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱3,800 - ₱5,800Customer Support SpecialistWe are seeking a Customer Support Specialist to join our team. As the primary point of contact for customers, you will provide exceptional support via phone, email, and live chat.You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for our clients.This is an excellent...
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Customer Experience Specialist
2 days ago
Iloilo City, Western Visayas, Philippines beBeecustomer Full time ₱960,000 - ₱1,344,000Customer Service RoleThe Customer Service Analyst role involves evaluating customer service operations, analyzing performance data, and providing actionable insights to enhance the overall customer experience.Key Responsibilities:Monitor and analyze customer service activities, including call center metrics, customer feedback, and service trends.Track and...
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Customer Experience Specialist
4 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱180,000 - ₱250,000Job SummaryAs a key player in delivering exceptional customer experiences, we are seeking an enthusiastic and skilled individual to join our team. The ideal candidate will have excellent communication skills, be able to listen actively and provide unique solutions to customer service issues.Key Responsibilities:Customer Interaction: Respond to customer...
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Customer Experience Specialist
3 days ago
Iloilo City, Western Visayas, Philippines beBeeCustomerCare Full time ₱1,200,000 - ₱1,500,000Job SummaryWe are seeking a highly skilled Customer Care Process Associate to join our team.About the RoleThis is an exciting opportunity for a customer-focused individual to work in a fast-paced environment and provide top-notch service to our clients. The ideal candidate will have excellent communication skills, be able to work independently, and possess...
