Dedicated Customer Experience Agent

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerExperience Full time ₱50,000 - ₱100,000
Job Title:

Dedicated Customer Experience Agent

About the Role:

We are seeking a highly motivated and enthusiastic customer experience agent to join our team. As a customer experience agent, you will be responsible for delivering exceptional service to our clients through inbound and outbound calls.

Your primary focus will be on handling customer inquiries, resolving issues, and providing accurate information in a professional and courteous manner.

You will be working closely with our team to achieve our business objectives and contribute to the growth and success of our organization.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits:
  • HMO Coverage plus dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
Working Conditions:

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

MCI is an equal opportunity employer and welcomes applications from all qualified candidates.

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