Dedicated Customer Experience Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $60,000
Remote Customer Service Representative

This is an exceptional opportunity to contribute to a customer-centric organization as a remote customer service representative.

  • Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

Employment Conditions:

  • Must be authorized to work in the country where the job is based.
  • Willing to submit to LEVEL II background and/or security investigation with fingerprint. Offers contingent on results.
  • Willing to submit to drug screening. Offers contingent on results.

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