Customer Experience Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeContactCenter Full time ₱6,000 - ₱7,000

Job Title: Contact Center Agent

We are seeking talented individuals to work as needed in response to disaster relief efforts.

This is a temporary, remote position contingent on hurricane disaster relief needs.

Key Responsibilities
  • Provide exceptional customer service via phone and other communication channels
  • Learn our account management systems and utilize them effectively
  • Assist customers with inquiries and resolve issues efficiently
  • Utilize problem-solving skills to escalate customer dissatisfaction to proper channels
Required Skills & Qualifications

Applicants must possess:

  • Excellent organizational, written, and oral communication skills
  • High typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite and Windows OS
  • Highly reliable attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service orientation (empathetic, responsive, patient)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced, changing environment
  • Excellent interpersonal skills and relationship-building ability
Benefits

Successful applicants will enjoy:

  • Competitive salary with opportunities for growth
  • Full salary during training
  • Free meal during training
  • Medical/Dental coverage
  • Career advancement opportunities
  • Performance and loyalty bonuses
  • Workplace disinfection measures
  • Employee shuttle services
  • Company retreats and social events
Working Conditions

This role involves sitting/standing for long periods, using computers and phones, and occasional movement around the workspace. Candidates must be able to lift up to 40 pounds occasionally.

Employment Requirements

To be considered for this role, applicants must:

  • Be authorized to work in the country
  • Pass background/security checks and drug screening
Equal Opportunity Employer

We value diversity and are committed to providing reasonable accommodations under ADA. We do not discriminate based on age, race, gender, disability, or other protected characteristics.

About the Company

Our organization provides innovative customer experience solutions and offers a presence across North America and globally. We recognize our employees' contributions and value their dedication.

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