Exceptional Customer Experience Agent
7 days ago
As a customer service representative, you will be responsible for delivering exceptional service to our clients via phone, email, and live chat. This role is ideal for individuals who are passionate about providing solutions to customers and resolving issues efficiently.
- Manage inbound and outbound calls with professionalism and empathy.
- Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
- Understand customer needs and resolve issues efficiently.
- Must be 18 years or older.
- High school diploma or equivalent.
- Fluent in Spanish and English (spoken and written).
- Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
At MCI, we offer a competitive compensation package, including:
- HMO coverage plus a dependent.
- Dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equality of opportunity.
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