Senior Customer Support Manager

7 days ago


Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱400,000 - ₱550,000
Lead with Impact as Our Next Customer Service Team Lead

We're seeking a dedicated leader to motivate, mentor, and elevate our customer support teams.

About the Role:
  • Minimum 3 years of leadership experience in customer service.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
  • Strong command of English, both written and spoken.

This position involves leading and monitoring team performance, conducting coaching sessions, evaluating performance, and promoting a positive culture.

Key Responsibilities:
  • Lead assigned agents to achieve KPIs.
  • Conduct regular coaching sessions.
  • Evaluate performance bi-annually.
  • Promote a high-performance culture.


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