Customer Service Liaison

4 days ago


Cebu City, Central Visayas, Philippines Lexie Staffing And Business Consulting Full time

About Lexie Staffing And Business Consulting: We are a professional services firm committed to delivering exceptional support to our clients. In this role, you will be the first point of contact for our customers, providing top-notch service and resolving inquiries efficiently.

Job Overview

We are seeking a dedicated and customer-oriented Customer Service Liaison to join our team. This position offers a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development.

Responsibilities

The primary responsibilities of this role include:

  • Providing accurate and timely information about products and services to customers via phone, email, and live chat.
  • Responding promptly to customer inquiries and resolving issues effectively and professionally.
  • Troubleshooting technical issues and guiding customers through solutions.
  • Analyzing customer feedback to identify areas for improvement.
  • Maintaining accurate records of customer interactions and resolutions.
Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
Benefits

We offer a supportive and collaborative work environment, competitive salary, and benefits package. If you have a positive attitude and a passion for helping others, we encourage you to apply.



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