Operations Support Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,500,000
Job Description

As a key member of our operations team, you will be responsible for delivering exceptional service to our clients. Your primary role will include assisting and coordinating inquiries, requests, follow-ups, and complaints of walk-in clients.

Key Responsibilities:

  • Assist existing/booked clients with their specific concerns, including inquiries, requests, follow-ups, and/or complaints.
  • Monitor and resolve buyers' requests and complaints.
  • Review and evaluate submitted documents for tagging and booking.
  • Ensure data consistency, completeness, and correctness in each submitted document.
  • Accept and process work items from other teams as needed to support the workflow.
  • Prepare and submit daily reports such as productivity reports.
  • Support activities assigned by the Team Leader or Department Head within one's capacity.
  • Maintain a professional image representative of our quality service when serving clients.
  • Maintain cleanliness, orderliness, and appropriate queue length within assigned service areas/lounges.
  • Attend Open House and other Sales Activities.
Required Skills and Qualifications

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide clear and concise information to clients.

They should also be able to work effectively in a team environment, with strong problem-solving and analytical skills.

In addition, they should have basic computer skills and proficiency in Microsoft Office applications.

Benefits

We offer a competitive compensation package, including salary and benefits, to attract and retain top talent in the industry.

Our employees enjoy a dynamic and supportive work environment, with opportunities for growth and development.

Furthermore, we prioritize employee well-being, offering flexible working hours and a comprehensive employee assistance program.

Others

As a valued member of our team, you will receive regular feedback and coaching to help you achieve your career goals.

Additionally, you will have access to training and development programs, designed to enhance your skills and knowledge.

Join us today and become part of a talented and dedicated team that is passionate about delivering exceptional results.

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