Technical Support Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $6,000 - $7,000
Technical Support Specialist Job Description

Pacvue is seeking an experienced Technical Support Specialist to join our Corporate IT team. This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across our systems, hardware, and software platforms.

This position requires a proactive approach to continuous learning and problem-solving in a dynamic IT environment. The ideal candidate will have a solid understanding of system provisioning, OS configuration, and patch management.

About the Role:

The Technical Support Specialist will be responsible for handling escalated issues from Tier 1 support, including hardware, software, network, and application issues. They will perform root cause analysis and implement permanent solutions.

Key Responsibilities:

  • Tier 2 Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Incident & Request Management — Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management — Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance — Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
Required Skills & Qualifications:

The ideal candidate will possess:

  • Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for personal and professional growth within a supportive team. Pacvue is committed to employing a diverse workforce and promoting equal employment opportunities.

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