Technical Support Associate

7 days ago

Tanauan, Calabarzon, Philippines beBeeService Full time ₱400,000 - ₱700,000
Customer Service Excellence Specialist

Experience a rewarding career in customer support by joining our dynamic team.

We seek an accomplished Technical Customer Service Agent to drive success in our thriving eCommerce subscription business. This role demands exceptional leadership skills, extensive experience in customer service management, and a solid understanding of eCommerce operations. The ideal candidate will excel in both written and verbal communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues.

Responsibilities
  • Identify and resolve the root causes of systemic customer issues to prevent recurrence.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products and internal processes.
  • Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
  • Utilize tools such as Shopify, Recharge, and Gorgias CRM to manage customer inquiries and interactions effectively.
  • Contribute to the creation and enhancement of help center articles and FAQs to improve self-service options.
  • Stay informed about product updates, new features, and releases to provide accurate and up-to-date customer support.
  • Collaborate with cross-functional teams to align customer service and order fulfillment strategies.
  • Handle confidential information with utmost care and discretion.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Proven expertise in customer support, with a strong preference for eCommerce experience.
  • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms is highly preferred).
  • Advanced skills in Google Workspace and Microsoft Office Suite.
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
  • Strong problem-solving abilities and strategic thinking to address and resolve complex customer challenges.
Benefits
  • Competitive compensation package.
  • Remote work opportunities in a dynamic, fast-paced, and supportive environment.
  • Potential for professional growth, including advancement to a strategic leadership position.
  • Collaborative company culture focused on continuous learning and development.

Join us in driving customer satisfaction and achieving business success.

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