Technical Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱4,704,000 - ₱6,746,000
Job Title: Technical Support Specialist">

Job Description:

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We are seeking a highly skilled and experienced technical support specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong ability to troubleshoot complex technical issues.

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As a technical support specialist, you will be responsible for providing hands-on technical support to customers, partners, and colleagues via email, chat, and phone. You will also be required to install, modify, and repair computer hardware and software systems, as well as maintain system functionality by testing computer components.

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Key Responsibilities:

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  • ">
  • Provide technical support to customers, partners, and colleagues via email, chat, and phone">
  • Install, modify, and repair computer hardware and software systems">
  • Maintain system functionality by testing computer components">
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity">
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Required Skills and Qualifications:

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  • ">
  • 2+ years of technical support experience in a fast-paced environment">
  • Strong analytical and problem-solving skills with the ability to think critically and resolve complex technical issues">
  • Excellent communication and interpersonal skills with the ability to work effectively with customers, partners, and colleagues">
  • Ability to thrive in a dynamic and evolving environment with a strong focus on continuous learning and improvement">
  • Metrics-driven with a proven ability to handle a high volume of customer interactions">
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Benefits:

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Our company offers a comprehensive benefits package, including private health insurance, training and development opportunities, and flexible work arrangements. We also offer a competitive salary and bonus structure, as well as opportunities for career growth and advancement.

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What We Look For In Candidates:

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We are looking for candidates who are passionate about delivering exceptional customer experiences and have a strong ability to troubleshoot complex technical issues. We also value candidates who are analytical and problem-solving oriented, with excellent communication and interpersonal skills.

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