Technical Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time $43,200 - $86,400
Job Description">

At our company, we strive to deliver exceptional client experiences by leveraging our values of authenticity, curiosity, dynamism, and operational excellence.

As a Technical Support Advocate, you will be responsible for providing technical support via phone, email, and chat. You will diagnose and resolve technical issues efficiently while ensuring high client satisfaction.

Our team is dedicated to creating meaningful work opportunities in diverse communities worldwide. We aim to expand our presence to over 5,000 employees by 2027.

  • We value individuals who embody our core values of Curiosity, Dynamism, and Authenticity.
  • As a Technical Support Advocate, you will participate in training to enhance your skills and knowledge while sharing your expertise with the team.
  • You will stay updated with evolving technologies and adapt to process changes.
Required Skills and Qualifications">

We seek impact-driven individuals who are passionate about helping us grow and achieve our purpose. Our ideal candidate has at least 3+ years of technical support experience, primarily supporting via email and chat.

  • They have general knowledge of web-based and mobile applications.
  • They possess strong conflict resolution skills and an even temperament.
  • Effective written communication skills are essential, as they must convey tone appropriately.
  • They have creative problem-solving abilities and excellent judgment.
Benefits">

We offer a range of benefits, including private health insurance, paid time off, and training & development opportunities.

Others">

As a Technical Support Advocate, you will thrive in a dynamic environment where you can share your talents and quirks while contributing to team growth.

  • Knowledge of SQL and databases is a plus requirement.
  • Experience working remotely as part of a team with little supervision is also desirable.

Passion for customer experience is essential, as well as proficiency in English (written and spoken).

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