Technical Support Expert

1 week ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱4,800,000 - ₱6,600,000
Job Title:

Technical Support Expert

About the Role

We are seeking a skilled and experienced Technical Support Specialist to provide exceptional IT service to our organization. As a key member of our team, you will be responsible for delivering top-notch technical support to end users across the organization.

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through our IT Service Management platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.
Requirements:
  • Exceptional organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Outstanding proficiency in written and verbal communication.
  • Strong interpersonal skills supporting employees at all levels.
  • Prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
  • Basic networking concepts and troubleshooting skills.
  • Microsoft 365 applications expertise, including Exchange Online, Teams, and OneDrive.
  • Azure Virtual Desktop Infrastructure environment knowledge.
  • On-premises Active Directory user and group management skills.
  • ITIL principles and IT Service Management frameworks knowledge.
Benefits

This is an exciting opportunity to work in a dynamic and supportive environment. We offer a range of benefits, including comprehensive training, career development opportunities, and a competitive salary package.

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