Technical Support Specialist
7 days ago
About Us
We're a dynamic team dedicated to empowering analysts with cutting-edge tools and expertise. Our pioneering approach to analytics engineering has transformed the industry, with 50,000 teams relying on our platform every week. Join us as we continue to shape the future of data analysis.
The RoleWe're seeking an experienced Customer Solutions Engineer to support our growing user base. As a member of our team, you'll be responsible for resolving complex technical issues, building expertise across all facets of dbt Cloud, and delivering exceptional customer experiences.
- Support customers through various channels, including tickets, email, and video, addressing a diverse range of issues from simple queries to intricate technical dilemmas.
- Broaden your technical expertise across all aspects of dbt Cloud, ensuring you're always equipped to assist with any challenge.
- Tackle customer challenges proactively, from initial troubleshooting to resolution.
- Elevate our documentation, guaranteeing it's both technically accurate and easily comprehensible.
- Pursue professional development opportunities, constantly aiming to bring value to our team and users.
- Demonstrated expertise in coding languages, SQL, APIs, and network requests.
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