Technical Support Expert

1 week ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000
About the Role

We're seeking a skilled Technical Support Specialist to join our team. If you enjoy solving complex technical issues and providing exceptional customer support, this role is for you.

As a Technical Support Specialist, you'll be responsible for troubleshooting technical issues, escalating problems to internal teams, and ensuring timely resolutions for our customers. You'll work closely with cross-functional teams to identify patterns, resolve issues, and improve the customer experience.

This is an excellent opportunity to leverage your technical expertise and passion for problem-solving in a fast-paced environment. You'll have the chance to grow your skills, expand your knowledge, and make a meaningful impact on our customers' experiences.

To succeed in this role, you should possess strong analytical and communication skills, with the ability to translate complex technical details into clear, concise language. You should also be comfortable working autonomously and collaboratively, with a focus on delivering exceptional results.

The ideal candidate will be a self-motivated individual who thrives in a dynamic environment. You'll be expected to maintain a high level of productivity, prioritize tasks effectively, and meet deadlines while delivering high-quality work.

In addition to your technical skills and experience, you should demonstrate a passion for learning and growth. You'll have opportunities to attend training sessions, workshops, and conferences to enhance your skills and stay up-to-date with industry developments.

Our organization values diversity, inclusivity, and collaboration. We believe in fostering a culture that promotes open communication, creativity, and innovation. As a member of our team, you'll have the chance to contribute to a positive and supportive work environment that encourages growth and development.

Responsibilities
  • Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
  • Escalate problems to internal teams, ensuring timely resolutions for customers.
  • Collaborate with cross-functional teams to identify patterns, resolve issues, and improve the customer experience.
  • Communicate complex technical details to non-technical audiences, providing clear and concise solutions.
  • Maintain a high level of productivity, prioritizing tasks effectively and meeting deadlines.
  • Stay up-to-date with industry developments, attending training sessions, workshops, and conferences as needed.
Qualifications
  • At least one year of experience providing live chat technical support for a software/SaaS platform (or equivalent).
  • Strong analytical and communication skills, with the ability to translate complex technical details into clear, concise language.
  • Ability to work autonomously and collaboratively, prioritizing tasks effectively and meeting deadlines.
  • Passion for learning and growth, with opportunities to attend training sessions, workshops, and conferences.
This Role Is For You If
  • You're a technical whiz who gets satisfaction from solving complex issues and providing exceptional customer support.
  • You thrive in a dynamic environment, prioritizing tasks effectively and meeting deadlines.
  • You're passionate about learning and growth, with a desire to stay up-to-date with industry developments.
Not Required, But a Plus
  • Experience with Jira or other ticketing systems.
  • Familiarity with APIs, automation tools, or integration platforms.

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