Administrative Claims Support Specialist
2 days ago
We are seeking a dedicated and organized Insurance Broker Assistant to join our team. This pivotal role provides administrative and claims support, ensuring the smooth management of client accounts and insurer relationships.
About the Role- Work directly with clients and underwriters on new business, renewals, endorsements, and quotations.
- Manage a personal portfolio of insurance claims from lodgement through to resolution, ensuring high-quality service delivery.
- Communicate with insurers to determine coverage, negotiate settlements, and ensure timely follow-up.
- Maintain accurate records and detailed notes in software for all client and claims activity.
- Source competitive quotations for domestic insurance products, with potential progression into commercial quoting subject to qualifications and experience.
- Support the broking team with administrative tasks and contribute to broader team goals.
- A minimum of 3 years' experience in an insurance broking assistant role is preferred.
- Certification in Insurance Broking (Cert III or Tier 1) is preferred or willingness to obtain.
- Claims management experience, ideally end-to-end, is desired.
- Proficiency in major insurer quoting platforms and familiarity with software are desirable.
- Excellent telephone communication and interpersonal skills are required.
- Strong attention to detail and ability to manage multiple priorities are essential.
- A long-term position with opportunities for growth and development is sought after.
- Join a reputable organization with strong industry connections.
- Ongoing professional development and support to expand into quoting and managing commercial insurance products are available.
- Contribute to a positive and collaborative team culture.
- How many years of insurance broking experience do you have?
- How many years' experience do you have in claims management? Was this end-to-end or limited to claims lodgement?
- Are you seeking a long-term role?
- What is your expected annual base salary?
- Have your previous roles involved telephone communication with clients?
- Which areas of the role do you feel are your strengths? Are there any areas where you'd like further development?
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