Customer Experience Optimization Expert

7 days ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

Neksjob Corporation is seeking a highly skilled CUSTOMER EXPERIENCE OPTIMIZATION EXPERT to join our team. As a Customer Experience Optimization Expert, you will be responsible for analyzing customer service data and developing strategies to improve customer satisfaction and loyalty.

You will work closely with cross-functional teams to ensure alignment and effective communication. Your goal will be to provide actionable insights to improve the overall customer experience.

Key Responsibilities:

  • Analyze customer service data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure alignment and effective communication

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 2+ years of experience in customer service or a related field
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills


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