Customer Experience Architect

2 days ago


Cebu City, Central Visayas, Philippines Finnacle Finance Pty Ltd Full time

Finnacle Finance Pty Ltd is a leading Australian financial planning and mortgage broking firm focused on helping families achieve financial well-being. We're looking for a Customer Experience Architect to lead our marketing efforts and drive customer engagement.

In this role, you'll design and implement customer-centric strategies that enhance our sales process and service delivery. Your focus will be on creating seamless experiences for prospects and clients across all seven phases of the customer journey.

  • Key Responsibilities:
  • Build trust and loyalty through exceptional customer service and communication.
  • Simplify legal documents and create useful fact sheets for products and services.
  • Enhance the loyalty program and build upsell strategies to keep clients engaged long-term.

We're seeking a digital marketing expert with at least 5 years of experience, preferably in financial services. You'll need strong analytical skills, excellent communication skills, and a passion for delivering exceptional customer experiences.



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