MedImpact Customer Solutions Expert

4 days ago


Cebu City, Central Visayas, Philippines KMC Solutions Full time

Become part of a dynamic team at KMC Solutions as a MedImpact Customer Solutions Expert

About Our Team

We're a team of professionals dedicated to delivering exceptional customer service through telephone courtesy, prompt response to callers, anticipation of customer needs and concerns, solution-oriented problem solving, and adherence to call center scripts, greetings, and call closing messages.

What You'll Do

The MedImpact Customer Solutions Expert I will:

  • Promptly respond to and effectively resolve customer inquiries concerning benefit information, claims adjudication, eligibility verification, prior authorization, and other pharmacy benefit management (PBM) processes.
  • Identify opportunities for process improvements and recommend changes to enhance the customer experience.
  • Maintain up-to-date knowledge of new plan information and instructions through training programs and staff meetings.


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