MedImpact Customer Solutions Expert
4 days ago
Become part of a dynamic team at KMC Solutions as a MedImpact Customer Solutions Expert
About Our Team
We're a team of professionals dedicated to delivering exceptional customer service through telephone courtesy, prompt response to callers, anticipation of customer needs and concerns, solution-oriented problem solving, and adherence to call center scripts, greetings, and call closing messages.
What You'll Do
The MedImpact Customer Solutions Expert I will:
- Promptly respond to and effectively resolve customer inquiries concerning benefit information, claims adjudication, eligibility verification, prior authorization, and other pharmacy benefit management (PBM) processes.
- Identify opportunities for process improvements and recommend changes to enhance the customer experience.
- Maintain up-to-date knowledge of new plan information and instructions through training programs and staff meetings.
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