Current jobs related to Customer Experience Analyst - Cebu City, Central Visayas - TDCX Group
-
Customer Service Analyst- Sales Coach
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service team, a Customer...
-
Customer Experience Improvement Director
5 days ago
Cebu City, Central Visayas, Philippines JobsAvenuePH Full timeAbout this Opportunity:As a Quality Assurance Senior Analyst, you will play a critical role in shaping JobsAvenuePH's customer experience strategy. You will lead the QA team in developing and implementing quality assurance processes that drive business results.Main Responsibilities:Oversee the QA team in evaluating customer interactions and identifying areas...
-
Customer Service Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob DescriptionA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...
-
Customer Service Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob DescriptionA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...
-
Cebu City, Central Visayas, Philippines Neksjob Full timeKey Responsibilities* Monitor and evaluate the quality of customer interactions to ensure adherence to quality standards* Document quality issues, trends, and performance measures, providing detailed feedback and actionable insights* Collaborate with team leaders and trainers to support coaching and development of agents based on quality findings* Lead and...
-
Customer Service Analyst Sales Coach
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timePROJECT NAME: VerizonPOSITION TITLE: Customer Service AnalystWORK SETUP: Return to OfficeOVERALL PURPOSE:Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.• Sales Coach should be able to use one-on-one sessions to target...
-
Customer Experience Strategist
3 days ago
Cebu City, Central Visayas, Philippines OP360 (OfficePartners360) Full timeJob DescriptionWe are seeking a seasoned professional to lead our Voice of the Customer (VOC) program, driving customer insights that inform business decisions and enhance the overall customer experience. The ideal candidate will possess strong analytical skills, experience in customer experience management, and excellent communication abilities.Main...
-
Customer Experience Advocate
6 days ago
Cebu City, Central Visayas, Philippines SM CONNECT LIMITED - Cebu Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships with customers?About the OpportunityAs a Customer Experience Advocate at SM CONNECT LIMITED - Cebu, you will be responsible for providing outstanding customer service, ensuring customer satisfaction, and promoting our products and...
-
Customer Experience Director
2 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeAs a Customer Experience Director at Wipro Technologies, you will be responsible for delivering exceptional customer experiences across various touchpoints. You will lead a team of customer service representatives and ensure they have the necessary tools, training, and support to succeed.Key Objectives:Develop and implement customer-centric strategies that...
-
Customer Experience Expert
2 days ago
Cebu City, Central Visayas, Philippines TRIPLE E MANPOWER AND GENERAL SERVICES Full timeWe are looking for a highly motivated Customer Experience Expert to enhance our customers' experience by providing tailored solutions to their needs. As a Customer Experience Expert, you will be responsible for:Key ResponsibilitiesAssisting customers in selecting products that best meet their needs and requirements.Providing expert knowledge and guidance on...
-
Customer Experience Manager
5 days ago
Cebu City, Central Visayas, Philippines Open Look Business Solutions Inc Full timeJob Summary:We are seeking a highly skilled Customer Experience Manager to join our team at Open Look Business Solutions Inc. As a key member of our customer experience department, you will be responsible for delivering exceptional customer service and support across multiple channels.Responsibilities:Respond to customer inquiries and complaints in a timely...
-
Customer Experience Officer
4 days ago
Cebu City, Central Visayas, Philippines Mynimo, Inc. Full timeWe are seeking a highly skilled Customer Experience Officer to join our team at Cenix BPO Web Development Services.The successful candidate will have experience in providing exceptional customer service, resolving issues in a timely manner, and ensuring customer satisfaction.As a Customer Experience Officer, you will be responsible for handling customer...
-
Customer Experience Specialist
3 days ago
Cebu City, Central Visayas, Philippines MOTO ACTIVE CORPORATION Full timeJob SummaryMOTO ACTIVE CORPORATION seeks a talented Sales Staff to promote and sell our products or services to customers. The ideal candidate will have excellent communication skills, be goal-oriented, and have prior experience in sales or customer service.Key Responsibilities:Develop and implement effective sales strategies to meet targets.Assist customers...
-
Customer Experience Champion
22 hours ago
Cebu City, Central Visayas, Philippines TeleTech Holdings, Inc. Full timeAbout TeleTech Holdings, Inc.We are committed to delivering amazing customer experiences and driving business results. As a leader in customer experience management, we help companies transform their customer journey. Our team has expertise in omnichannel engagement, including voice, email, chat, and social media. With a passion for innovation, we stay ahead...
-
Customer Experience Expert
7 days ago
Cebu City, Central Visayas, Philippines Teleperformance Full timeWe are looking for a highly skilled CUSTOMER EXPERIENCE EXPERT to join our team at Teleperformance. In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.The successful candidate will have a strong background in customer service and be able to lead cross-functional teams to achieve...
-
Customer Experience Advocate
2 days ago
Cebu City, Central Visayas, Philippines XtendOps Full timeLocation:Cebu, PhilippinesJob Type:Full TimeSkills:VoiceExcelChatCategories:OutboundSalesCustomer SupportInboundEmailChatResponsibilities:Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A...
-
Supervisor of Customer Experience
7 days ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeNeksjob Philippines is Seeking an Experienced SupervisorThe ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory capacity. They should have strong problem-solving and analytical skills, with the ability to address complex customer issues effectively.The supervisor will be responsible...
-
Customer Experience Manager
7 days ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAbout Neksjob CorporationWe are a leading company in the industry, dedicated to delivering exceptional customer service and building strong relationships with our clients.Job Description: Engagement SupervisorAs an Engagement Supervisor, you will be responsible for leading a team of customer service representatives, ensuring that they provide timely and...
-
Customer Experience Specialist
3 days ago
Cebu City, Central Visayas, Philippines Guesty Inc. Full timeGuesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...
-
Customer Experience Representative
7 days ago
Cebu City, Central Visayas, Philippines Tenkie Box Concepts Inc. Full timeWe're looking for a talented Customer Experience Representative to deliver exceptional customer experiences and drive sales growth.About the RoleThis position involves assessing customers' needs, providing assistance and information on product features, and handling inventory and sales reports of the store.Key ResponsibilitiesWelcoming customers to the store...
Customer Experience Analyst
2 weeks ago
TDCX delivers transformative digital CX solutions that help world-leading and disruptive brands achieve their customer experience aspirations.
Our team of experts uses cutting-edge technology, human intelligence, and our global footprint to create innovative solutions that meet the evolving needs of our clients.
Main Responsibilities:
- Provide business insights through metrics, reporting, and variance analysis coming from in-depth analysis.
- Prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
- Perform market analysis in supporting business decision making.
- Analyze and present relevant data in an easy-to-understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries, and recommendations, and optimize processes.
Who We Are Looking For
We are looking for a highly skilled Digital Analytics Specialist who has excellent verbal and written communication skills in English and the language of supporting market.
A candidate with flexible and adaptable nature to various business models and projects would be ideal for this role.
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferably with 2 years of working experience in the related field is required for this position.