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Customer Experience Analyst

2 weeks ago


Cebu City, Central Visayas, Philippines TDCX Group Full time
What We Do

TDCX delivers transformative digital CX solutions that help world-leading and disruptive brands achieve their customer experience aspirations.

Our team of experts uses cutting-edge technology, human intelligence, and our global footprint to create innovative solutions that meet the evolving needs of our clients.

Main Responsibilities:

  • Provide business insights through metrics, reporting, and variance analysis coming from in-depth analysis.
  • Prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
  • Perform market analysis in supporting business decision making.
  • Analyze and present relevant data in an easy-to-understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries, and recommendations, and optimize processes.

Who We Are Looking For

We are looking for a highly skilled Digital Analytics Specialist who has excellent verbal and written communication skills in English and the language of supporting market.

A candidate with flexible and adaptable nature to various business models and projects would be ideal for this role.

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferably with 2 years of working experience in the related field is required for this position.