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Customer Experience Director

1 week ago

Cebu City, Central Visayas, Philippines PMC Philippines Full time

PMC Philippines is seeking a seasoned professional to fill the role of Digital Marketing Manager. The successful candidate will be responsible for developing and executing digital marketing strategies to drive business growth and improve customer experience.

About the Role
  • Develop and execute comprehensive digital marketing plans to drive business growth and improve customer experience.
  • Work closely with sales, business development, and product teams to ensure alignment with revenue targets.
  • Execute Account-Based Marketing (ABM) campaigns tailored to key customer segments.

The ideal candidate will have a strong background in digital marketing and a proven track record of driving business growth and improving customer experience. They will also possess excellent analytical skills and be able to leverage data to inform strategic decisions.

About the Team

You will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth through data-driven insights.

Responsibilities
  • Develop and execute comprehensive digital marketing plans to drive business growth and improve customer experience.
  • Manage CRM platforms to enhance lead scoring, customer segmentation, and pipeline management.
  • Leverage marketing automation tools to design and manage email marketing, drip campaigns, and automation workflows.

In this role as a Revenue Growth Strategist, you will lead the development and execution of revenue growth strategies across multiple channels. Your expertise in CRM platforms and marketing automation tools will enable you to drive inbound and outbound marketing initiatives, generating and nurturing qualified leads.

About the Company

PMC Philippines is a leading technology company that values innovation, teamwork, and customer satisfaction. We are committed to providing excellent service and support to our customers.

What You'll Do
  • Develop and execute revenue growth strategies to meet business objectives.
  • Drive inbound and outbound marketing initiatives to generate and nurture qualified leads.
  • Collaborate with cross-functional teams to deliver seamless customer experiences.

As a Customer Experience Director, you will oversee the development and implementation of customer-centric strategies to drive retention and loyalty. Your expertise in digital marketing channels and SEO/SEM will enable you to create engaging content and optimize customer journeys.

About the Job

This is an exciting opportunity to join a dynamic team and contribute to the success of PMC Philippines. If you have a passion for digital marketing and a desire to make a meaningful impact, we encourage you to apply.