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Customer Experience Strategist

1 week ago

Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full time

At Continuum Global Solutions, our vision is to deliver exceptional customer experiences through innovative solutions. We empower our employees to reach new heights while growing our business globally.

We are seeking a Value Manager for a Wireless Telecommunications client that will support onsite in Cebu City. This full-time role involves driving value growth through training, communication, and outlier identification.

Key Responsibilities:

  • Evaluate and identify how well the team achieves goals, improves performance, and elevates the customer experience.
  • Develop and implement comprehensive action plans focused on revenue generation, loyalty enhancement, digital engagement, compliance adherence, and management of various charges and credits.
  • Serve as a subject matter expert on new products, pricing strategies, promotions, and incentive programs.

Requirements:

  • 5+ years of extensive experience managing the operations of a call center or customer care business.
  • Results-oriented with a track record of consistent service delivery and high credibility with both internal teams and external clients.
  • Prioritize or deal with multiple issues and projects.
  • Effective communicator, both verbally and in writing, using professional language and proper grammar.