Senior Technical Support Specialist

1 day ago


Bacolod City, Western Visayas, Philippines Neksjob Full time

At Neksjob, we are seeking a highly skilled and customer-focused Senior Technical Support Specialist to provide exceptional technical assistance and support to our clients. As a key member of our team, you will be responsible for utilizing your strong troubleshooting skills and technical knowledge to deliver prompt and accurate solutions to customer issues.

Key Responsibilities
  • Respond to customer inquiries and provide technical support via various communication channels in a timely and professional manner.
  • Troubleshoot complex technical issues reported by customers and work towards a timely resolution, escalating issues to the appropriate teams when necessary.
  • Research, diagnose, document, and resolve technical issues related to software and hardware problems.
  • Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
  • Foster a collaborative environment with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
  • Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
  • Prioritize ongoing training sessions to continuously improve technical knowledge and customer service skills.

We offer a dynamic work environment that encourages growth and development. If you possess excellent communication skills and a passion for delivering outstanding customer service, please consider applying for this exciting opportunity.



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