Customer Success Program Manager
23 hours ago
As a pivotal member of our team, you will play a critical role in managing high-volume customer contacts and communications via phone and email daily.
Key Responsibilities:- Effectively manage a high volume of customer contacts and communications via phone and email on a daily basis.
- Conduct regular health checks at recurring intervals to gauge product satisfaction and value completion.
- Develop in-depth product knowledge to address customer objections intelligently.
- Capture customer expectations, experiences, satisfaction, and potential abandonment – 'Voice of the Customer'.
- Respond promptly and professionally to customer concerns through appropriate communication channels.
- At least 2 years of experience working in customer service roles.
- Prior success in achieving personal and team sales quotas/goals.
- Experience with high-volume calling and effective time management.
- Excellent knowledge of MS Office programs and proficiency in data analysis.
- Experience working with Salesforce.com or similar CRM systems.
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Customer Success Manager
2 days ago
Cagayan de Oro, Northern Mindanao, Philippines DOXA Talent Full timeOverviewWe are seeking a Customer Success Manager (Colombia) to drive post-installation engagement and revenue growth across our operating companies. This role focuses on nurturing relationships with existing high-net-worth clients, generating service and upgrade opportunities, and selling maintenance contracts — ensuring clients continue to experience the...
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Customer Success Manager
1 week ago
Cagayan de Oro, Northern Mindanao, Philippines ActiveSystems Software Inc Full time ₱140,000 - ₱200,000 per yearHIRING | Client Onboarding Specialist / Customer Success ManagerQUALIFICATIONSBachelor's Degree with Business or Accounting related coursesProvide exceptional customer service and supportRespond to customer inquiries and resolve issues promptlyHandle customer complaints and escalate issues when necessaryTeam player and can collaborate with different type of...
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Strategic Account Manager
24 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000Job OverviewWe are seeking an experienced customer success professional to drive growth and expansion for our most valued customers.The successful candidate will be responsible for ensuring customer satisfaction by facilitating regular business reviews, executing on mutual success plans, addressing technical demands, and engaging internal resources to...
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Customer Success Strategist
1 day ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱4,000,000 - ₱8,000,000Customer Success StrategistWe are seeking an experienced Customer Success Strategist to drive client retention and expansion for a scaling B2B company.About the RoleYou will own complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts and ensuring clients achieve their desired outcomes while...
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Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,000,000About Our Customer Success RoleWe are seeking a seasoned professional to lead our customer success efforts. As a key member of our team, you will be responsible for cultivating strong relationships with our clients, identifying opportunities for growth and retention, and driving business development through strategic initiatives.Key ResponsibilitiesCustomer...
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Customer Success Professional
1 day ago
Cagayan de Oro, Northern Mindanao, Philippines beBeecustomer Full time $85,400 - $122,000Customer Success ProfessionalWe're seeking a talented individual to join our team as a Customer Success Professional. This role is perfect for someone who is passionate about delivering exceptional customer experiences and driving business growth.
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Customer Success Operations Lead
1 day ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeOperations Full time $101,600 - $121,700">Forethought is revolutionizing the customer experience with artificial intelligence. As a key player in this transformation, our Customer Success Operations Manager will play a pivotal role in shaping how our teams deliver value and scale with growth.This individual will own the systems and processes at the heart of our customer journey, working closely...
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Customer Success Expert
1 day ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $80,000 - $100,000Job Title: Account Growth SpecialistJob Description:We are seeking a solution-driven individual who has a passion for customer happiness, technology, and innovation.The primary objective is to act as a trusted consultant to our customers, ensuring their success with our software & service.Increase value, retention, customer satisfaction, and ultimately...
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Strategic Program Manager
24 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeProjectManagement Full time ₱1,800,000 - ₱2,300,000Leadership OpportunityThe Director of Instructional Design, Project Management role is a challenging and rewarding opportunity to lead complex projects and teams. This leadership position requires the ability to manage direct report teams in the call center and/or business process outsourcing industry with familiarity with call center financials.Key...
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Enterprise Customer Success Strategist
23 hours ago
Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000Job Title: Enterprise Customer Success StrategistRole OverviewThis role involves driving customer success through partnering with customers to develop and maintain joint customer success plans. The ideal candidate will be a champion for our enterprise customers, leading the development of customized solutions to meet their unique needs.Key...
