Senior Operations Manager for Medical Device Complaints

1 week ago


Cebu City, Central Visayas, Philippines RecruiterPH Full time

Job Title: Senior Operations Manager for Medical Device Complaints

About Us:

We are RecruiterPH, a leading recruitment agency dedicated to providing top talent to our clients. We believe in the importance of delivering exceptional service and exceeding client expectations.

Salary: PHP 25K - 32K per month

Job Description:

We are seeking an experienced Senior Operations Manager to join our team. The successful candidate will be responsible for managing the overall performance of our medical device complaints handling process.

Responsibilities:

  • Manage and coordinate improvements to our PFMEA (Failure Mode and Effects Analysis) and Quality Control Plan processes
  • Ensure high-quality delivery of customer complaints handling services
  • Develop and implement initiatives to enhance process efficiencies
  • Collaborate with team members to achieve client service level expectations
  • Manage daily team attendance and attrition
  • Coordinate administrative tasks and ensure compliance with company policies

Requirements:

  • At least 3-4 years of experience in medical device complaints handling
  • Bachelor's degree in Nursing, Pharmacy, or any allied science courses
  • Proven track record of team management experience in a BPO setting
  • Excellent communication skills
  • Able to start ASAP

Benefits:

  • Competitive salary range: PHP 25K - 32K per month
  • Opportunity to work on a night and shift schedule
  • Location: Cebu

Working Conditions:

  • Work onsite at our Cebu location
  • Will to work on a night and shift schedule

About You:

  • You have a Bachelor's degree in a relevant field
  • You have at least 3-4 years of experience in medical device complaints handling
  • You have excellent communication skills
  • You are able to start ASAP

How to Apply:

Please submit your application through our website.



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