Senior Operations Manager for Medical Device Complaints
1 month ago
Job Title: Senior Operations Manager for Medical Device Complaints
About Us:
We are RecruiterPH, a leading recruitment agency dedicated to providing top talent to our clients. We believe in the importance of delivering exceptional service and exceeding client expectations.
Salary: PHP 25K - 32K per month
Job Description:
We are seeking an experienced Senior Operations Manager to join our team. The successful candidate will be responsible for managing the overall performance of our medical device complaints handling process.
Responsibilities:
- Manage and coordinate improvements to our PFMEA (Failure Mode and Effects Analysis) and Quality Control Plan processes
- Ensure high-quality delivery of customer complaints handling services
- Develop and implement initiatives to enhance process efficiencies
- Collaborate with team members to achieve client service level expectations
- Manage daily team attendance and attrition
- Coordinate administrative tasks and ensure compliance with company policies
Requirements:
- At least 3-4 years of experience in medical device complaints handling
- Bachelor's degree in Nursing, Pharmacy, or any allied science courses
- Proven track record of team management experience in a BPO setting
- Excellent communication skills
- Able to start ASAP
Benefits:
- Competitive salary range: PHP 25K - 32K per month
- Opportunity to work on a night and shift schedule
- Location: Cebu
Working Conditions:
- Work onsite at our Cebu location
- Will to work on a night and shift schedule
About You:
- You have a Bachelor's degree in a relevant field
- You have at least 3-4 years of experience in medical device complaints handling
- You have excellent communication skills
- You are able to start ASAP
How to Apply:
Please submit your application through our website.
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