Senior Operations Manager
1 day ago
TASQ Staffing Solutions is a reputable staffing agency providing top-notch talent to various industries.
Job Summary
We are seeking an experienced Team Lead to oversee the daily operations of our call center. The ideal candidate will possess excellent leadership and communication skills, with a minimum of 2 years of experience in a similar role.
Key Responsibilities
- Manage a team of agents to ensure seamless delivery of services
- Develop and implement strategies to improve productivity and customer satisfaction
- Collaborate with cross-functional teams to achieve business objectives
- Conduct performance evaluations and provide coaching to team members
Requirements
- At least 2 years of experience in a call center or BPO setting as a Team Lead
- Proven track record of leading high-performing teams
- Excellent communication and interpersonal skills
- Ability to work rotating shifts, including nights and weekends
Preferred Qualifications
- Experience in managing complex accounts, preferably in a voice environment
- Familiarity with travel account management
- Background in sales, technical, or helpdesk environments
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
About Us
TASQ Staffing Solutions is committed to delivering exceptional staffing solutions to our clients. We strive to build long-term relationships with our partners and provide personalized support to our candidates.
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