Desktop Support Professional with Application Expertise
7 days ago
As a Desktop Support Engineer at Tasq Staffing Solutions, you will play a vital role in ensuring the smooth operation of our technology infrastructure.
Job DescriptionWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team. This is an exciting opportunity for individuals who are passionate about providing exceptional technical support and services.
In this role, you will be responsible for:
- Providing timely and effective technical support to end-users via phone, email, or in-person
- Troubleshooting and resolving complex technical issues related to desktop applications, hardware, and software
- Collaborating with internal teams to identify and implement process improvements
- Developing and maintaining technical documentation and knowledge base articles
To be successful in this role, you will need:
- A minimum of 2-3 years of experience in handling severity/escalation tickets and application support
- Excellent communication skills and ability to work with diverse teams
- Knowledge of scripting languages and experience with Atlas, Calypso, Pushpee Craw compute, and hazelnet
- Able to work flexibly and adapt to changing priorities and deadlines
We offer a comprehensive benefits package, including:
- HMO coverage with free dependents from day one
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