Technical Support Specialist

19 hours ago


Quezon City, National Capital Region, Philippines Strategic Networks Inc. Full time
About Strategic Networks Inc.
Strategic Networks Inc. is a leading provider of innovative IT solutions, dedicated to delivering exceptional support services to our clients.

Job Description
We are seeking an experienced Technical Support Specialist to join our team in Vertis North, Quezon City.

Duties and Responsibilities
  • Provide timely incident and request management support to all end-user devices, including desktops, laptops, monitors, VPN, printers, and scanners.
  • Recommend and apply solutions, including on-site repair for remote users, to resolve technical issues efficiently.
  • Offer expert support to end-users regarding hardware and software, computer applications, LAN components, and peripherals.
  • Analyze and execute system reconfiguration needs to ensure optimal system performance.
  • Establish and maintain end-user service level agreements to meet client expectations.
  • Conduct on-site analysis, identification, and resolution of complex desktop problems for end-users.
  • Supervise the complaint ticketing system and ensure timely resolution of all work orders.
  • Utilize remote access tools to provide user support and communicate effectively with clients.
  • Update ticketing tools with status information in a timely manner.
  • Analyze completed end-user device requests and incidents to identify process improvements and compliance issues.
  • Maintain and repair all IT and office equipment to ensure seamless operations.

Required Skills and Qualifications
  • At least 1 year of technical work experience in a similar role.
  • Amenable to working in Vertis North, Quezon City.
  • Possess excellent problem-solving skills and ability to work independently.
  • Proficient in Windows and non-Windows operating environments.
  • Familiarity with IT infrastructure and hardware components.


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