IT Support Specialist

6 days ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

At Manpower Core Group Inc., we are seeking a highly skilled IT Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers requiring technical assistance.

Key Responsibilities:

  • Provide remote support to users experiencing issues with desktop, server, printer, and other connected devices.
  • Troubleshoot and resolve problems related to shared resource access, hardware and software configurations.
  • Perform OS and software updates, as well as patch management.
  • Identify and escalate major incidents using approved IT processes.
  • Document all work performed through a support ticketing system and track incidents effectively.
  • Assist in creating knowledgebase articles, checklists, and FAQs.

Requirements:

  • Knowledge of Windows desktop and server operating systems.
  • Familiarity with 0365, Active Directory, and Exchange.
  • Ability to support TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
  • Strong customer service and problem-solving skills.

Bonus Points:

  • Familiarity with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.

This is an exciting opportunity to join our dynamic team and contribute your expertise to delivering exceptional IT support services.



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