Global Customer Experience Leader

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,600,000 - ₱7,200,000
Job Overview

We're seeking a highly experienced and proactive professional to lead our global customer experience function.

This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities:
  • Develop scalable customer success strategies to support growth and own the end-to-end customer experience.
  • Enable consultative sales process through client communications across email, SMS, and social platforms.
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
  • Lead customer communications related to logistics, damages, and return claims.
Qualifications:
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.

A remote-first, globally distributed team and flexible work environment are offered, along with the opportunity to lead a high-impact function within a fast-growing brand, and a collaborative culture driven by innovation and a love for coffee.

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