Help Desk Representetive

4 weeks ago

Cebu City, Central Visayas, Philippines NCR Voyix Full time
Overview

Join to apply for the Help Desk Representetive role at NCR Voyix.

Core Responsibilities
  • Assessment & validation of tickets that come into the Helpdesk
  • Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices
  • Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution
  • Communicate & collaborate with customers, service personnel, logistics and account managers via phone and email to ensure problem resolution & meet Service Level Agreements
  • Document, verify and make appropriate corrections to the incident record and customer profile
  • Maintain & develop knowledge and expertise associated with multiple customer accounts, processes and the applications that support said processes
  • Handle escalations, when required, to the appropriate groups
Qualifications
  • At least 1-2 years of Helpdesk/Servicedesk/Call Center experience
  • Working knowledge in Microsoft Operating Systems & Office Tools particularly MS Excel
  • Excellent communication skills at all levels including excellent listening skills
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Problem solving and troubleshooting skills
  • Open to work on a flexible schedule (Evenings/Weekends/Holidays)
  • Ability to work in a multitask fast paced environment
  • Background in ITIL is a plus
  • Ability to work individually or as a team player when the situation calls
EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Seniorirty level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

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