
Customer Loyalty Specialist
1 day ago
Grow customer loyalty by owning email, SMS, and membership programs. This blend of lifecycle marketing, VIP engagement, membership growth, and customer advocacy involves designing automated journeys to keep customers coming back, building retention engines that maximize lifetime value, and creating exclusive perks for long-term customer engagement.
Optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) to drive repeat purchases and engagement. Nurture top buyers with personalized outreach, turning them into affiliates and brand advocates. Grow adoption of your membership plan, reduce churn, and create benefits that keep customers engaged.
- Email & SMS Automation - Build and optimize journeys to drive engagement and repeat purchases.
- VIP Customer Management - Identify and nurture top buyers with personalized outreach.
- Membership Growth - Grow adoption of your membership plan and reduce churn.
Cross-functional collaboration is key: partner with teams to align retention efforts and maximize customer impact.
You'll Thrive Here If You…- Proven track record in scaling email/SMS programs.
- Experience in customer retention, VIP management, or loyalty programs.
- Excellent communicator: strong writing + comfortable engaging directly with customers.
- Data-driven — knows how to track, analyze, and present retention metrics.
- Experience with high-ticket products is a plus.
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