Customer Support Specialist
2 days ago
We are seeking a reliable and customer-focused Customer Service Representative to help our clients deliver exceptional service to their customers.
You will be the key point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this is the role for you.
Key Responsibilities:- Respond to customer inquiries via chat, email, and phone with professionalism and empathy
- Resolve issues promptly, escalating complex cases to appropriate team members when necessary
- Maintain and update customer support records, including case notes and resolution status
- Provide product or service information, ensuring customers have a clear understanding of offerings
- Collaborate with client teams to improve support processes and customer experience
- Proven experience in customer service or support roles
- Strong problem-solving skills and the ability to stay calm under pressure
- Excellent verbal and written communication skills
- Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms
- Ability to work independently, manage time effectively, and meet service-level expectations
- Work with a variety of clients across different industries
- Play a vital role in enhancing customer satisfaction and loyalty
- Enjoy flexible work arrangements with opportunities for career growth
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Customer Support Specialist
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customer support specialist
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