Customer Retention Specialist

3 days ago

Tarlac City, Central Luzon, Philippines beBeeRetention Full time $80,000 - $100,000

Job Title: Customer Retention Specialist

We're expanding rapidly and building systems designed for scale. We hire leaders who thrive in fast-paced environments and connect their work directly to results.

About the Role

We're looking for a customer retention specialist to own our email, SMS, and loyalty programs. This role blends lifecycle marketing, VIP engagement, membership growth, and customer advocacy. You'll design automated journeys that keep customers coming back, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value.

Key Responsibilities:
  • Build and optimize advanced email and SMS flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
  • Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Launch referral, loyalty, and user-generated content programs that turn satisfied customers into active promoters of the brand.
  • Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
Requirements:
  • Proven track record of scaling email/SMS programs for e-commerce.
  • Experience in customer retention, VIP management, or loyalty programs.
  • Excellent communication skills: strong writing and comfortable engaging directly with customers.
  • Data-driven – knows how to track, analyze, and present retention metrics.
  • Creative mindset: designs flows, perks, and campaigns that surprise and delight.

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