Multilingual Customer Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time $35,000 - $45,000
Customer Service Representative Position

This role involves handling customer inquiries, resolving issues and providing support in a professional and courteous manner.

To be successful, you will need to have excellent communication skills, be able to work independently and as part of a team, and have the ability to multitask and prioritize tasks effectively.

  • Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner.
  • Resolve customer issues with first-call resolution strategies.
  • Research and coordinate with internal departments to resolve inquiries.
  • Accurately document customer interactions and claims in CRM systems.
  • Use internal knowledge bases and training to answer questions confidently.
  • Follow all required scripts, policies, and confidentiality protocols.
  • Escalate complex issues to supervisors when needed.
  • Stay current on program updates through training and team meetings.
  • Meet all attendance and schedule requirements.

Required Skills and Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to type 20+ words per minute.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Reliable and punctual with strong time management skills.
  • Strong problem-solving, conflict resolution, and customer service skills.
  • Able to multi-task, stay focused, and work independently.
  • Team-oriented with a positive, customer-first mindset.
  • Comfortable in a fast-paced, dynamic environment.

Benefits:

  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

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