Human Resources Operations Specialist

1 day ago


Pasig, National Capital Region, Philippines Upsurge Unlimited Resources Inc. Full time

Role Overview

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We are seeking a highly motivated and dedicated HR Support Specialist to provide first-level advice and support on key foundational and transactional HR activities. This includes managing the employee lifecycle, ensuring compliance with policies and procedures, and supporting HR systems.

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Key Responsibilities

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  • Provide timely and accurate responses to HR queries from employees, business functions, and HR, ensuring compliance with Service Level Agreements (SLAs).">
  • Manage HR queries via ServiceNow and centralized phone support, ensuring customer satisfaction through regular feedback and surveys.">
  • Ensure accurate paperwork and proper submission of HR forms and online information for employee lifecycle processes such as terminations, transfers, and changes in employment conditions.">
  • Administer employee lifecycle activities through HR systems (SuccessFactors), including job and compensation changes, position management, and support for system usage among Line Managers and Employees.">
  • Oversee the digital storage of all employee files, ensuring proper documentation and compliance.">
  • Assist with compensation-related administration, including data validation and offline rating administration. Provide support for learning administration, including management of profiles and assignments.">
  • Administer various types of leave (annual, personal, extended, family, etc.) and the return-to-work process.">
  • Participate in large-scale data uploads and provide administrative support for HR-related projects as required.">
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Critical Experience and Qualifications

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Educational Requirements:

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Technical Skills

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Familiarity with technical and functional business system applications (e.g., SAP, SuccessFactors, Concur, analytics tools) is essential.

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Key Competencies

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Demonstrates resilience, flexibility, and courage in all aspects of work.

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Strong reputation for integrity, ethics, and professionalism.

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Excellent interpersonal and communication skills with the ability to work effectively across teams.

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Capable of working independently with minimal supervision and managing tasks without compromising quality.

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Highly reliable, self-motivated, and dedicated to continuous improvement.

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Employment Details

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Contract Type: Project-based employment

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Work Arrangement: Hybrid setup

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Non-Taxable Allowances:

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  • Rice Subsidy Allowance: PhP 2,000.00">
  • Meal Allowance: PhP 1,500.00">
  • Transportation Allowance: PhP 1,500.00">
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About Upsurge Unlimited Resources Inc.

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We are committed to providing an inclusive and collaborative work environment that allows our team to thrive. If you are passionate about HR, enjoy working in a dynamic environment, and are ready to contribute to the success of a global organization, we encourage you to apply.



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