Senior Operations Management Professional

4 weeks ago


Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

We are seeking a highly skilled Senior Operations Management Professional to join our team at ADDFORCE Human Resources Solutions.

About the Role

This is a senior-level position that requires a strong background in operations management, with a focus on supervisory roles and team leadership. The ideal candidate will have 3+ years of experience in managing teams and handling client relationships.

The successful candidate will be responsible for overseeing day-to-day operations, ensuring seamless execution of tasks, and driving business growth through strategic planning and decision-making.

Key Responsibilities
  • Manage and supervise a team of Team Leaders to achieve operational excellence
  • Develop and implement effective strategies to improve client satisfaction and retention
  • Maintain strong relationships with clients, including medical and life insurance accounts
  • Ensure compliance with regulatory requirements and company policies
Requirements

To be considered for this role, you must possess the following qualifications:

  • A college degree in any discipline
  • At least 3 years of experience in a supervisory role, handling team leaders
  • Proven experience in client management and account handling
  • Ability to work effectively in a blended account environment (voice and non-voice)
  • Amenability to work on-site in Pasig on a shifting schedule
What We Offer

In return for your skills and experience, we offer a competitive salary and a range of benefits to support your career development and well-being.

The estimated salary for this role is PHP 80,000 - 120,000 per month, depending on your qualifications and experience.



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