Expert Technical Support Professional

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
IT Support Specialist

We are seeking an experienced IT support specialist to join our global team.

About the Role
  • Provide first-level technical support to our global workforce during night shift hours.
  • Act as the first point of contact for employees seeking technical assistance via ticketing system, email and chat.
  • Troubleshoot hardware, software and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other company standard applications.
Ticketing and Documentation
  • Log all support requests and incidents accurately in the ticketing system.
  • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
  • Create and maintain basic user-facing knowledge base articles for common issues.
User Account Management
  • Perform basic user account tasks like password resets and account unlocks.
  • Assist with basic aspects of onboarding and offboarding processes under supervision.
Remote & Hybrid Support
  • Provide effective remote support to employees working from various locations.
Collaboration
  • Collaborate with global IT support team members to ensure consistent service delivery.

We are committed to implementing equal employment opportunities for all employees and applicants. We do not discriminate based on religion, race, color, sex, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy or any other characteristic protected by law.

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