Technical Support Professional

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱50,000

We are seeking a highly skilled Technical Support Professional to join our dynamic team.

The successful candidate will play a crucial role in ensuring the smooth operation of our clients' IT environments, providing exceptional technical support and assistance to our diverse client base.

Key Responsibilities:

  • Provide hands-on technical support via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, and networking solutions.
  • Troubleshoot and resolve problems related to server, network, and applications technologies, with exposure to various networking manufacturers such as Cisco, Extreme, Sophos, Fortinet, and Palo Alto.
  • Efficiently answer inbound customer IT requests and troubleshoot client issues according to service level agreements (SLAs).

Requirements:

  • At least 4 years of experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
  • Excellent written and verbal communication skills and strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.

Benefits:

  • Brand new work-from-home equipment (laptop, desktop monitor, headset)
  • Mandatory government benefits + 13th month pay
  • HMO (medical & dental) + dependent coverage
  • 15 days of paid time off (PTO) each year (vacation or sick time)
  • Birthday leave and Year-End Bonus
  • Ongoing training classes and certifications applicable to your professional career

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