Advanced Technical Support Professional

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $6,600 - $6,900
Technical Support Specialist\

Pacvue is a leading software suite for e-commerce advertising, sales, and intelligence.

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The company empowers teams to win in the future of e-commerce by building first-to-market technology and solving complex problems with customers.

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We are seeking an experienced Technical Support Specialist to join our Corporate IT team and support our growing global user base.

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This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across systems, hardware, and software platforms.

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  • Provide expert-level technical support for users globally, resolving hardware, software, network, and application issues.\
  • Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.\
  • Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.\
  • Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.\
  • Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.\
  • Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.\
  • Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.\
  • Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.\
  • Support IT audits and compliance efforts by maintaining secure practices and accurate logs.\
    • \
    • Expertise in supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.\
    • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.\
    • Solid understanding of SAML, SCIM, and OAuth-based application integrations.\
    • Experience supporting macOS, Windows 10/11, and Linux environments.\
    • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.\
    • Working knowledge of system provisioning, OS configuration, and patch management.\
    • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.\
    • Coursework in IT or a related field, or an equivalent combination of skills and experience.\

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