Level 1 Technical Support Professional

5 days ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnician Full time ₱25,000 - ₱60,000
Technical Support Specialist

First Focus is a Managed Service Provider (MSP) with a team of over 300 technical professionals. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We are searching for a skilled Technical Support Specialist who will be supporting all aspects of our customers' technical environments. This role requires someone who can actively promote equal opportunity and fair treatment for all employees, irrespective of their position, location or nationality. The ideal candidate will also understand the value delivered by the team and provide the support needed to get the job done.

  • Job Description:
  • Providing remote and phone based support to customers across Australia
  • Supporting servers, desktops and applications within Microsoft AD and Exchange environments
  • Delivering support for Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-2 support across many technologies
  • Working with experienced solutions experts to maintain best practice environments
  • Documenting and logging all actions into a ticketing system
  • Required Skills and Qualifications:
  • Advanced understanding of end user support and Active Directory
  • Good general knowledge of Windows Server and Exchange
  • Solid understanding of troubleshooting Microsoft 365
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • An understanding of ticketing systems and customer service principles
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (desired)
  • Excellent spoken and written communication skills in English
  • Benefits:
  • Hybrid working arrangements for a satisfying work-life balance
  • One paid study day every month to support certifications and qualifications
  • Health insurance from the first day of employment
  • Additional dependent coverage on the first day of employment
  • Free access to Uprise coaching sessions from qualified psychologists or counselors
  • Dayshift, weekends off plus 25 days paid leave annually
  • Employee Referral Program (PHP 20,000)
  • Employee MVP Award (PHP 10,000)
  • Employee Profit Sharing

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