IT Support Specialist

1 month ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
Job Description

We are seeking a highly motivated Junior IT Support Specialist to provide technical assistance and support for our internal clients at our Cebu location. This role involves troubleshooting hardware and software issues, installing and configuring computer systems, and providing timely technical support to ensure the smooth operation of our internal clients' IT infrastructure.

Main Responsibilities:
  • End-User Support: Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance. Diagnose and resolve hardware, software, and network issues. Install, configure, and upgrade computer components and software applications.
  • Hardware Maintenance: Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices. Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.
  • Software Support: Install, configure, and update software applications on user devices. Troubleshoot and resolve issues related to operating systems and software applications. Collaborate with the IT team to deploy software updates and patches.
  • Network Support: Assist in the setup and configuration of network devices, such as routers, switches, and access points. Troubleshoot network connectivity issues and assist in resolving network-related problems. Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.
  • Security: Implement and enforce security measures to protect systems and data. Educate end-users on best practices for security and data protection.
  • Documentation: Maintain accurate records of hardware and software inventory. Document solutions to common issues for knowledge sharing. Preparation and submission of activity reports.
  • User Training: Conduct training sessions for end-users on basic IT procedures and best practices. Provide guidance to users on utilizing IT resources effectively. Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.
Required Skills and Qualifications:
  • Minimum of 1-2 years of experience in providing onsite IT support.
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Familiarity with basic network concepts and protocols.
  • Experience with ticketing tool (preferably ServiceNow).
  • Troubleshooting experience on MS O365 suite.
  • Incident and management knowledge.
  • Excellent communication and interpersonal skills.
  • Problem analysis and solving skills.
  • Attention to details.
  • Team Player.
  • Planning and organizing.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Salary and Benefits:

The salary for this role is Php25,000 - Php35,000 per month. In addition to a competitive salary, we offer a range of benefits, including medical insurance, life insurance, retirement plan, paid time off, and holidays.



  • Cebu City, Central Visayas, Philippines Cyberbacker Full time

    About CyberbackerWe are a dynamic company seeking a highly skilled and multilingual individual to join our property management team as a Support Specialist.


  • Cebu City, Central Visayas, Philippines Strategic Networks Inc Full time

    Job Title: Senior Desktop Support SpecialistAbout the Role:This is an exciting opportunity to join Strategic Networks Inc as a Senior Desktop Support Specialist. As a key member of our IT team, you will be responsible for providing top-notch technical support to our end-users. If you have a passion for technology and enjoy troubleshooting complex problems,...


  • Cebu City, Central Visayas, Philippines Noon Dalton Philippines Inc Full time

    Job OverviewNoon Dalton Philippines Inc is seeking a skilled Procurement Support Specialist to join our team. This role is ideal for an organized and detail-oriented individual with experience in procurement processes, document management, and vendor relations.


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Eteam Workforce Private Corporation is seeking highly skilled individuals to join our team as Customer Support Specialists. In this role, you will have the opportunity to work with a dynamic and growing company, providing exceptional customer service and support.CompensationThe estimated salary for this position is up to ₱25,000 per month, depending on...


  • Cebu City, Central Visayas, Philippines Leaftel Inc. Full time

    About Leaftel Inc.We are a dynamic company seeking a skilled Administrative Support Specialist to join our team. Located in the heart of Cebu IT Park, we offer a fast-paced and exciting work environment with opportunities for growth and development.


  • Cebu City, Central Visayas, Philippines ETeam PH Full time

    Company OverviewETeam PH is a dynamic and rapidly growing organization seeking highly skilled individuals to join our team as Technical Support Specialists. We offer a competitive salary and a comprehensive benefits package to our employees.


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Neksjob seeks a highly skilled and dedicated Customer Support Specialist to join our team.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing timely support...


  • Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for providing top-notch technical assistance to our clients via phone, email, and chat.About the JobAs a Technical Support Specialist, you will be the first point of contact for our clients experiencing technical...


  • Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time

    Job DescriptionSouthwestern University, Inc. is seeking a skilled Technical Support Specialist to provide exceptional support for our IT operations and initiatives.About the RoleThis is an exciting opportunity to join our team and contribute to the success of our organization. As a Technical Support Specialist, you will be responsible for providing...

  • IT Support Specialist

    4 weeks ago


    Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking an experienced Desktop Support Engineer to join our team at Trinity Workforce Solutions. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients.Salary Offer: 28k + 3k package per annum (dependent on experience)Key...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Medical Support SpecialistSalary: ₱24,000 - ₱30,000 per monthAbout the Role:We are seeking a highly skilled Medical Support Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our staff, you will play a vital role in ensuring seamless patient care and efficient revenue cycle management.Responsibilities:Handle...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job OverviewWe are seeking a highly skilled Technical System Support Specialist to join our team at TASQ Staffing Solutions.


  • Cebu City, Central Visayas, Philippines J-K Network Services Full time

    We are seeking a highly skilled and experienced IT expert to join our team as a Technical Support Specialist in Cebu City. This role offers a competitive salary of Php 25,000 - Php 40,000 and above.Company OverviewJ-K Network Services is a global professional services company with leading capabilities in digital, cloud and security. As a Technical Support...


  • Cebu City, Central Visayas, Philippines TORCH Solutions Full time

    Job DescriptionTORCH Solutions is seeking a highly skilled Senior Technical Support Specialist to join our team in Cebu Central Visayas.As a Senior Technical Support Specialist, you will be responsible for providing exceptional customer service and technical assistance through online chat channels. Your ability to effectively troubleshoot and resolve...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Job Title: Customer Support Specialist We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Neksjob in Cebu.Key Responsibilities:Respond to customer inquiries via phone, addressing their concerns and providing solutions in a timely and professional manner.Troubleshoot issues and resolve problems efficiently, ensuring...


  • Cebu City, Central Visayas, Philippines Valeros Business Company Full time

    Job Opportunity in Valeros Business CompanyWe are seeking a skilled Technical Support Specialist to join our team at our IT Park Cebu location.About the Job:This is an urgent hiring for a technical support specialist. We require candidates with at least 6 months of call center experience and who are college graduates or have equivalent qualifications. The...


  • Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients.Our ideal candidate will have at least 6 months of experience in customer support, preferably in the healthcare industry. They will also...


  • Cebu City, Central Visayas, Philippines J-K Network Services Full time

    Job SummaryWe are seeking an IT Technical Support Specialist to join our team at J-K Network Services. The ideal candidate will be responsible for providing technical support to our staff, ensuring that all sites are equipped with CCTV, and troubleshooting internet issues.About the RoleThis is a regular onsite position based in Cebu, Philippines. The...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionWe are seeking a skilled Cloud Infrastructure Support Specialist to join our team at TASQ Staffing Solutions.About the RoleThis is a critical position that requires strong technical skills and excellent problem-solving abilities. As a Cloud Infrastructure Support Specialist, you will be responsible for providing timely and effective support to...


  • Cebu City, Central Visayas, Philippines Growthfn Full time

    At Growthfn, we're seeking a highly skilled Insurance Policy Support Specialist to join our team. In this role, you'll have the opportunity to work with life insurance policies, providing exceptional support to policyholders and beneficiaries.About the RoleThis is a full-time position that requires strong communication skills, both verbal and written. As an...