Transformational Customer Success Expert

10 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeExpert Full time ₱800,000 - ₱1,000,000

Customer Success Role Overview

About the Role

As a Senior Engagement Manager, you will play a critical role in setting customers up for success by prescriptively shaping and leading the execution of large and transformational engagements at our most strategic customers.

Engagement Managers serve as trusted advisors to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer's projects, and ensuring the highest levels of customer satisfaction.

You will be accountable for ensuring customer success, business value, and leading the Salesforce Services team assigned to your account(s). You will drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry, and product specialist.

Key Responsibilities
  • Partner with an Account Partner (Services Salesperson) to lead both pre and post-sales activities.
  • Develop and articulate comprehensive implementation proposals.
  • Maintain executive relationships and act as a main contact within these engagements in a billable capacity.
  • Ensure tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.
  • Drive better outcomes through extensive platform expertise.
Requirements
  • Relevant experience delivering consulting services, including team leadership and active involvement in selling professional services.
  • Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects.
  • Experience with enterprise-level project or program management experience.
  • Experience with implementing digital transformations at international organisations acting as a bridge between business and IT team.
What We Offer
  • Opportunity to work with a leading technology company.
  • Chance to develop and grow your career in a dynamic and supportive environment.
  • Competitive compensation and benefits package.

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