Business Development Manager Sr.

This role offers a unique opportunity to champion enterprise customers, drive quantifiable value through products and services, and develop key relationships with stakeholders. The ideal candidate will possess a strong understanding of customer success in the SaaS industry, HR tech or Payroll industry, and be able to build relationships with multiple stakeholders across the business internally and externally.

• Lead the development of joint customer success plans, value plans, and other essential customer assets, reviewing and maintaining these assets on a regular basis.
• Conduct regular customer meetings in accordance with governance framework and leading industry trends.
• Partner with sales teams, services teams, and partners to ensure the success of Dayforce opportunities within the customer base.
• Identify revenue opportunities and leads, passing them on to sales for execution.
• Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships.
• Prepare and present business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations.
• Generate revenue from existing customer base by recommending/promoting value added services, participating in sales performance incentive programs.
• Develop account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals, and securing advocates and referenceable customers.
• Maintain high level of customer retention rate based on strong customer satisfaction, ensuring customers are reference-able for new sales prospects.
• Operational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals, reflecting services engaged for and expectations of customers.
• Act as objective customer advocate back into the business, maintaining high level of customer satisfaction while managing customer's expectations.
• Anticipate customers' future requirements and provide broader industry/vertical/geo insights based on external and internal information.
• Maintain customer details in Salesforce and help evolve CRM setup to meet ongoing changing needs of business.
• Identify solutions for greater and faster time to value through understanding of customer requirements, external context, and researching options available in product and service offerings.
• Manage regional User Groups, attendance at customer days, case studies, and testimonials.

• 7+ years' experience in customer-facing role or equivalent combination of education and related experience.
• Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry.
• Ability to build relationships with multiple stakeholders across business internally and externally.
• Executive presence, confidence, and credibility.
• Excellent communication skills in English, written and verbal.
• Proficiency in using MS Office, Salesforce CRM or similar tool.
• Ability to manage multiple, concurrent engagements and prioritize competing priorities.

We believe our employees should be happy and healthy, with peace of mind and sense of fulfillment. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. With commitment to community impact, including volunteer days and our charity, we provide opportunities for you to thrive both in your career and personal life.

Fraudulent recruiting: beware of fraudulent recruiting. Legitimate contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during recruitment process. If you have been asked for any of above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our statement found here.