Senior Business Development Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeesuccess Full time ₱720,000 - ₱960,000
Job Overview

We are seeking a highly skilled Customer Success Professional to drive client success and satisfaction.

This role will be at the forefront of customer interactions, ensuring our clients receive maximum value from our services.

You will navigate the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals.

This is a dynamic and fast-paced environment where no two days are the same. You will work with various stakeholders, including clients and cross-functional teams, to deliver comprehensive solutions that meet their needs.

We are looking for someone who is passionate about cultivating lasting client relationships in the B2B sector. If you are a strategic thinker with aptitude for identifying new avenues for service expansion, we want to hear from you

Key Responsibilities
  • Customer Relationship Management — Develop and maintain strong relationships with clients and assistants; ensure client satisfaction and success with our products and services; build trust through regular communication and proactive support
  • Account Management — Review customer accounts, performance metrics, and goals to identify growth opportunities; address and resolve customer issues promptly and effectively; coordinate with support teams to deliver comprehensive solutions
  • Onboarding & Client Success — Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of our services; establish clear expectations and success metrics with clients
  • Customer Advocacy & Retention — Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn; identify expansion opportunities and showcase the value of our services
  • Feedback & Continuous Improvement — Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations; prepare regular reports on customer health and engagement metrics

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