Operational Efficiency Specialist
2 weeks ago
The primary objective of the role is to optimize business processes and enhance operational efficiency across various departments. Key responsibilities include streamlining daily email filtering, phone screening, and client communication.
Key Performance Indicators (KPIs) for this position include:
- Maximizing inbox zero by maintaining under 10 actionable emails.
- Effectively managing incoming phone calls through software tools, prioritizing communications, and escalating critical matters.
- Coordinating daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.
Additional responsibilities include supporting estimation processes, variation estimate processes, CRM pipeline management, lead qualification, and social media marketing initiatives.
Required skills and qualifications include:
- Strong experience with email management systems, particularly Outlook.
- Excellent communication skills for phone screening and client interaction.
- Proficiency in Excel for cost tracking and project management.
- Experience with project management tools like Trello.
Benefits of working in this role include:
- A permanent work-from-home arrangement.
- Australian business hours availability.
- Opportunities for professional growth and development.
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