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Service Delivery Excellence Leader

1 week ago

Cebu City, Central Visayas, Philippines Arcadis Full time
About the Role

This is a key leadership position within our Global Excellence Centre, responsible for driving service delivery excellence, innovation, and sustainability. We're looking for an exceptional professional with a track record of delivering high-quality results in a fast-paced environment.

The successful candidate will be accountable for developing and implementing strategies to drive efficiency, quality, and innovation in our service delivery. They will also be responsible for building and maintaining relationships with stakeholders across the organization and externally.

The key accountabilities of this role include:

  • Developing and implementing tailored training plans to enhance the skills and capabilities of our team members.
  • Driving adoption of digital tools and platforms to improve efficiency and effectiveness.
  • Identifying opportunities for sustainability and implementing initiatives to reduce our environmental impact.
  • Providing thought leadership on industry trends and best practices.