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Service Delivery Performance Leader

1 week ago

Angeles City, Central Luzon, Philippines On Spot Global Corporation Full time
Job Summary

We are seeking a highly skilled Service Delivery Performance Leader to join our team. As a key member of the On Spot Global Corporation team, you will be responsible for leading and elevating our customer service operations. The ideal candidate is a results-driven leader with a strong passion for delivering outstanding customer experiences. This role requires a blend of strategic leadership, operational expertise, and team management skills to guide a high-performing customer service team and drive ongoing improvements across all areas of service.

Responsibilities include developing and executing customer service strategies, establishing long-term goals and performance metrics, monitoring industry trends, and adapting strategies to ensure company leadership in customer service excellence. The successful candidate will have at least 5 years of experience in operations, service delivery, or project management, with a proven track record in managing client relationships and leading delivery teams.

Key Responsibilities:
  • Drive initiatives for automation, technology adoption, and resource optimization.
  • Work with cross-functional teams to streamline workflows and reduce inefficiencies.
  • Identify opportunities to improve operational processes and implement best practices.