Housekeeping Operations Manager

4 weeks ago


Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

About Filinvest Group

Filinvest Group is a leading conglomerate in the Philippines, with a diverse range of businesses that include real estate development, hospitality, and more. We are committed to delivering exceptional service and quality to our customers.

Job Summary

We are seeking an experienced Housekeeping Operations Manager to oversee the daily operations of our housekeeping department. This individual will be responsible for ensuring the highest standards of cleanliness and maintenance in all areas of the department.

Key Responsibilities

  • Shift Reports

Prepare shift reports for the Executive Housekeeper, providing a detailed overview of the previous day's activities and any issues that may need attention.

Training and Development

Train, evaluate, and motivate housekeeping staff to ensure they have the skills and knowledge needed to perform their duties effectively.

Cleaning Standards

Ensure the highest standards of cleanliness are maintained in all areas of the department, including guest rooms, public areas, and back-of-house spaces.

Stock Management

Keep stock records up-to-date and ensure sufficient stock of cleaning supplies and equipment is available at all times.

Quality Control

Conduct regular quality control checks to ensure that cleaning standards are being met, and make recommendations for improvement where necessary.

Guest Service

Handle guest complaints and missing or damaged items in guest rooms promptly and efficiently, ensuring that guests receive excellent service throughout their stay.

VIP Service

Prioritize service for VIP guests, ensuring they receive exceptional service and attention to detail.

Maintenance and Repairs

Record maintenance and defects found in rooms and corridors, and report these to Engineering through the Coordinator, ensuring that required repairs are completed as soon as possible.

Staff Briefings

Conduct daily staff briefings to ensure all housekeeping staff are aware of their responsibilities and tasks for the day.

Absence Statistics

Prepare daily shift rosters and maintain absence statistics, ensuring that staffing levels are adequate to meet guest demand.

Requirements

To be successful in this role, you will need:

  • Experience

A minimum of 2 years' experience in a similar role, preferably in a hotel or resort environment.

Skills

Excellent communication and leadership skills, with the ability to motivate and train staff.

Knowledge

Strong knowledge of housekeeping procedures and protocols, with the ability to ensure high standards of cleanliness and maintenance.

Education

A degree in Hospitality or a related field would be advantageous.

Salary and Benefits

The salary for this role is PHP 60,000 - 80,000 per month, depending on experience, plus benefits including medical insurance, paid time off, and opportunities for career growth and development.



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