Housekeeping Department Lead
1 month ago
Filinvest Group: Crimson Hotel Filinvest City Manila
Job Summary:
We are seeking a skilled Cleanliness Operations Manager to oversee the daily operations of our hotel's Housekeeping department. This is a critical role that requires strong leadership and attention to detail to ensure our guests have an exceptional stay with us.
Responsibilities:
- Shift Reporting: Prepare daily shift reports for the Executive Housekeeper, providing insights into departmental performance and areas for improvement.
- Staff Management: Train, evaluate, and motivate Housekeeping staff to achieve high standards of cleanliness and customer satisfaction.
- Cleanliness Standards: Ensure the highest standards of cleanliness are maintained across all areas of the hotel, including guest rooms, public spaces, and back-of-house areas.
- Inventory Management: Monitor and manage inventory levels of cleaning supplies, linen, and other essential materials to prevent stockouts and overstocking.
- Guest Communication: Handle guest complaints and concerns related to cleanliness and maintenance, ensuring prompt resolution and follow-up.
- Collaboration: Foster strong working relationships with other departments, including Front Office, Maintenance, and Engineering, to ensure seamless coordination and effective communication.
Requirements:
- Leadership Experience: Proven track record of leading teams and driving results in a fast-paced hospitality environment.
- Cleanliness Expertise: In-depth knowledge of cleanliness standards, best practices, and industry regulations.
- Communication Skills: Excellent written and verbal communication skills, with ability to effectively communicate with guests, staff, and external partners.
- Problem-Solving: Strong analytical and problem-solving skills, with ability to identify and resolve complex issues promptly.
Estimated Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.
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